Chesterfield, Mo., March 21, 2024 – St. Luke’s Hospital announced today that it has achieved the Healthgrades 2024 Outstanding Patient Experience Award™ and is the only hospital in Missouri to achieve the Outstanding Patient Experience Award for 14 years in a row (2011-2024). St. Luke’s Des Peres Hospital is also a 2023 Outstanding Patient Experience Award recipient.

This distinction places the hospital among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.

“This is truly a testament to the compassionate, resolute, and excellent care provided by our St. Luke’s Hospital and St. Luke’s Des Peres Hospital team members. Receiving the Healthgrades 2024 Outstanding Patient Experience Award marks 14 years in a row of putting patient experience at the front and center of our organization,” said Andy Bagnall, President & Chief Executive Officer, St. Luke's. “We are extremely proud of our ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of patients.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated,

St. Luke’s outperformed its peers–based on feedback from their own patients–to achieve this award.