Frequently Asked Questions

Online HealthRecord is an online healthcare tool that allows patients to access a snapshot of their health information. This information may include medication lists, allergy lists, vital signs, diagnoses, procedure information, lab results, immunization history, discharge instructions and more.

If you see a participating provider, you should be asked for an email account at your next appointment. You will receive an invitation to activate your Online HealthRecord account shortly after the email is entered into the system. We cannot accept registrations over the phone, so you must present your email account in the office to receive an invitation to activate your account.

Please contact your provider's practice to see if they are an Online HealthRecord participating office.

Once you have registered and activated the Online HealthRecord account from the email invitation, you can access it from other email notifications the site sends you, or you can go directly to Online HealthRecord at stlukes-stl.com/ Online HealthRecord .

If you provided an email and did not receive your email following your appointment, please contact 314-205-6737 during regular business hours.

If you feel as though someone has accessed your account you should promptly go to Online HealthRecord and change your password.

Online HealthRecord is a free service provided by St. Luke's Hospital to patients who see a Online HealthRecord participating provider.

Yes, a valid email address is required to set up an Online HealthRecord account. The patient or the patient's Power of Attorney needs to have a private email account for this service.

Yes - you can change your email address; however, you must visit your provider in person to make this change. For security reasons, we will not change email addresses over the phone. Once you are verified at the office, they will help facilitate the update to your email address, which will apply to all of the offices you have activated your account with.

If you go to the Online HealthRecord log on page, there is an option that reads "can't access account". Choose the option "forgot password". You then will be prompted to enter the username listed for your Online HealthRecord account.

A password recovery email will be sent to your email. Once you receive this information, you will be instructed to enter your "username" and the answer to your security question answer. The patient will then be prompted to create a new password.

Please contact your healthcare provider if you have questions about information found in your Online HealthRecord account.

Please contact your healthcare provider about any information you feel is incorrect in your Online HealthRecord account.

If you have technical issues signing on, please call 314-205-6737 during regular business hours for help.