Chesterfield, Mo., March 21, 2024 – St. Luke’s Hospital announced today that it has achieved the Healthgrades 2024 Outstanding Patient Experience Award™ and is the only hospital in Missouri to achieve the Outstanding Patient Experience Award for 14 years in a row (2011-2024). St. Luke’s Des Peres Hospital is also a 2023 Outstanding Patient Experience Award recipient.
This distinction places the hospital among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
“This is truly a testament to the compassionate, resolute, and excellent care provided by our St. Luke’s Hospital and St. Luke’s Des Peres Hospital team members. Receiving the Healthgrades 2024 Outstanding Patient Experience Award marks 14 years in a row of putting patient experience at the front and center of our organization,” said Andy Bagnall, President & Chief Executive Officer, St. Luke's. “We are extremely proud of our ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of patients.”
To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated,
St. Luke’s outperformed its peers–based on feedback from their own patients–to achieve this award.
About St. Luke’s
St. Luke's Hospital, a nationally acclaimed independent non-profit, is one of the best regional healthcare systems in the United States. Renowned for its exceptional quality and patient satisfaction, St. Luke's has consistently earned prestigious awards and accolades. The hospital holds the exclusive alliance provider status in the St. Louis market for the Cleveland Clinic Heart, Vascular, and Thoracic Institute, further solidifying its position as a leader in cardiovascular care. Since its establishment in 1866, St. Luke's has evolved from a single hospital location into an advanced network of care. Its 493-bed hospital in Chesterfield, Mo., and 143-bed St. Luke's Des Peres Hospital serve as hubs for its 60+ specialties and 30 locations throughout the greater St. Louis area.
About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.