Created: July 18, 2002
Last Modified: October 4, 2024
St. Luke’s Hospital (“COMPANY”) is committed to protecting your privacy. This Privacy Policy explains our information gathering and dissemination practices. If you have questions or concerns regarding this Privacy Policy, please contact COMPANY at the email address provided at the end of this Privacy Policy.
This Privacy Policy applies to information COMPANY collects on the www.stlukes-stl.com (the “Site”), including in email, text, and other electronic messages between you and the Site. It does not apply to information collected by COMPANY offline or through any other means, including on any other website operated by COMPANY or any third party, including through any third-party applications or content that may link to or be accessible from or on the Site.
Please read this Privacy Policy carefully to understand COMPANY’s policies and practices regarding your information and how COMPANY will treat it. If you do not agree with these policies and practices, your choice is not to use the Site. By accessing or using the Site, you agree to this Privacy Policy.
This Privacy Policy supplements the Notice of Privacy Practices (“NPP”) available here which governs our access, use and disclosure of your protected health information, as well as our Website Terms and Conditions available here. Our access, use and disclosure of protected health information will be managed consistent with the NPP. To the extent a conflict exists between the Privacy Policy, the Website Terms and Conditions and the NPP, then the NPP shall be given priority.
1. WHAT INFORMATION IS COLLECTED.
2. WHO IS COLLECTING THIS INFORMATION.
3. HOW COLLECTED INFORMATION IS USED.
4. CHOICES IN THE COLLECTION, USE AND DISTRIBUTION OF INFORMATION.
5. WITH WHOM THE INFORMATION MAY BE SHARED.
6. CHILDREN UNDER THE AGE OF 13 YEARS.
8. HOW YOU MAY CHANGE, CORRECT YOUR REGISTRATION INFORMATION.
9. SECURITY PROCEDURES WE USE.
1. WHAT INFORMATION IS COLLECTED.
We collect certain personal information from you in certain areas of the Site for various reasons, including information that identifies you or which could reasonably be used to identify you, whether actively submitted by you or automatically-collected through the Site.
COMPANY collects personal information in two main ways:
Personal Information You Submit: COMPANY collects any personal information that you enter into data fields on the Site. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for programs, contact customer service, or respond to surveys.
Automatic Collection of Information: COMPANY may collect information automatically about your visits to the Site without you actively submitting such information. Information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Like many other websites, COMPANY makes use of log files. The information inside the log files may include internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. COMPANY uses this information to analyze trends, administer the Site, track user’s use of the Site, and gather demographic information. Additionally, the Site uses cookies and other web beacons (as described below) to store information about visitors’ preferences, to record user-specific information on which pages a visitor accesses or visits, and customize web page content based on visitors’ browser types or other information that a visitor sends via their browser or other means.
Some features and content on the Site that are served by third-party vendors may also automatically collect your personal information. For example, COMPANY uses Google APIs to display user locations and maps, so you can find a doctor near you or navigate to COMPANY locations. COMPANY may collect Google user information, such as geolocation data, for usage in conjunction with Google APIs when you request such services. COMPANY will only request access to the Google user information and permissions necessary to implement the relevant services. The use of Google APIs is subject to the Google Privacy Policy.
COMPANY may use certain tracking technologies to collect and analyze information internally about how users interact with our website as part of our health care operations. We do not use tracking tools for targeted marketing. No third party tracking technology vendor has access to protected health information unless it has a business associate agreement binding it to maintaining the privacy and confidentiality of such information or except as otherwise permitted by HIPAA.
The following is a further description of certain information that may be collected through the Site:
Registration Information. Registration may be necessary to use certain areas of the Site. When you register at the Site, we ask you for certain personal information, such as name, e-mail address, mailing address, and phone number. All of this information is used to deliver a more personal and pertinent experience for registered users of the Site.
IP Addresses. An IP address is a number assigned to your device when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your device by its IP address. In addition, web servers may be able to identify the type of browser and/or type of device you are using. COMPANY collects IP addresses and related information for the purposes of system administration, to assess the traffic to the Site and to maintain and improve the Site. We do not actively link IP addresses to your other personal information as a general matter. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our Website Terms and Conditions or to protect our service, the Site, customers or others, at our sole discretion.
Use Of Cookies. A cookie is a small file placed on the hard drive of your computer. COMPANY uses cookies to analyze the traffic, such as total visitors and pages viewed on the Site, and make improvements based on the data we collect. COMPANY never saves passwords or credit card information in cookies. Most browsers are initially set up to accept cookies. You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you refuse cookies, you may not be able to use some of the functionality of the Site. The Site’s advertisers and other partners may also use cookies in connection with the services and websites to which the Site links. We do not control these cookies.
2. WHO IS COLLECTING THIS INFORMATION.
COMPANY collects the information described above via the Site. In the case of third party features such as advertising, co-branded areas or links to other websites, such third parties may also collect information. You should review the applicable privacy policies of these third parties before providing personal information to them. COMPANY is not responsible for any actions or policies of such third parties.
3. HOW COLLECTED INFORMATION IS USED.
In General. COMPANY uses personal information to learn more about how visitors use the Site and to measure areas of interest. This allows COMPANY to build features and functionality that will enhance your Site experience. We also may use personal information to filter out those who do not comply with our Website Terms and Conditions. If you so choose, personal information might also be used to send you information about new features and services on the Site or offered by COMPANY or to send you information from selected third party product or service providers. COMPANY might also use personal information to respond to emails, provide customer support, enforce our Website Terms and Conditions, better design the Site and our products, enhance our marketing and research activities, facilitate other business functions or other similar matters, and fulfill any other purpose for which you provide it or that we may describe when you provide the information. Aggregate information is also used to help us run and maintain the Site, study traffic patterns and generally learn about the usage of the Site.
Unrelated Companies. COMPANY occasionally shares limited personal information with companies we hire to provide services to COMPANY, such as operational, marketing or advertising support, products and service distribution, or companies that provide products and services we want to offer. The companies we choose must satisfy our security and privacy requirements. We share your information with these companies only if they agree to treat it confidentially and only if it is legally permissible to do so.
Government Authorities and Litigation. Sometimes a law, court order or other judicial or administrative process requires us to provide information to a government authority or party to a private lawsuit. We will provide the information that we in good faith believe is required to comply with the law, order or other process. We may also disclose certain information in court documents if we bring an action against you, for example, to collect a debt you owe us.
4. CHOICES IN THE COLLECTION, USE AND DISTRIBUTION OF INFORMATION.
You may sign up to receive COMPANY’s newsletter or to receive information about new features, events, offers and special coverage on the Site and about special offers from COMPANY’s partners. If you do not wish to have your contact information used by the COMPANY for these purposes, you can opt-out using the unsubscribe mechanism contained in the communication you receive or by sending COMPANY an email stating your request to webmaster@stlukes-stl.com. This opt out does not apply to information provided to the COMPANY as a result of a product or service experience or other transactional matters.
It is important to know that you may inadvertently provide personal information to third parties through your postings to a forum or participation in a chat session, and we have no control over their use of the information you may provide. Please keep in mind that whenever you give out personal information online (for example, in forums, message boards or chat sessions) that information can be collected and used by people you don’t know. While we strive to protect our users’ personal information and privacy, we cannot guarantee the security of any information you voluntarily disclose online, and you do so at your own risk.
5. WITH WHOM THE INFORMATION MAY BE SHARED.
Except as set forth herein, we will not knowingly disclose or authorize the disclosure of personal information (other than aggregate information) to any third party without your consent unless (1) we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may have breached our Website Terms and Conditions or who may be causing injury to or interference with (either intentionally or unintentionally) COMPANY’s rights or property, other Site users or anyone else who could be harmed by such activities, (2) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of COMPANY’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by COMPANY about users of the Site is among the assets transferred, or (3) to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law, if we believe in good faith that the law requires it.
6. CHILDREN UNDER THE AGE OF 13 YEARS.
In accordance with the Children’s Online Privacy Protection Act (COPPA), COMPANY does not intend to, and will not knowingly, collect or accept personal information from a child under the age of 13 without prior consent of a parent or guardian. If we become aware of a child under the age of 13 providing personal information without the prior consent of a parent or guardian, we will attempt to delete that information. If your child has provided personal information without your consent, please contact us so we can delete it. If you are under the age of 13, do not provide us with any personal information until the consent of a parent or guardian has been confirmed with COMPANY.
7. LINKS TO OTHER SITES.
While you are using the Site, you may be linked or directed to other third party websites outside the Site that are beyond COMPANY’s control. Each of these third parties may have a privacy policy different from that of COMPANY. COMPANY is not responsible for any actions or policies of such third parties. You should review the applicable privacy policies of these third party websites before providing them any information. Notwithstanding any content on the Site indicative of the contrary, COMPANY makes no endorsement of or representation about any such websites, or any information, software, or other products or materials found there, or any results that may be obtained from using them.
If you decide to access any website linked to in this Site, you do so entirely at your own risk. COMPANY does not guarantee that you will receive an alert when you leave the Site, and it is your responsibility to determine when you have left the Site. COMPANY assumes no responsibility for and shall not be liable for the privacy, terms of use, or other policies of any third party website, any damage to, or viruses that may infect your computer equipment or other property, or for any loss or corruption of data resulting from any third party website navigated to or accessed from links hosted on or contained in the Site.
8. HOW YOU MAY CHANGE, CORRECT YOUR REGISTRATION INFORMATION.
If you want to change, correct, update or delete your registration information, please contact COMPANY via email at webmaster@stlukes-stl.com.
9. SECURITY PROCEDURES WE USE.
We have implemented measures designed to facilitate secure transmission of your information from your computer to our servers. Unfortunately, data transmission over the Internet is not completely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. Any transmission of personal information is at your own risk.
Once we receive your information, we take appropriate steps that we believe are reasonable to protect the security of your data on our system, both internally and from outsiders, and to ensure the integrity of the data we collect. We use a combination of technological and policy methods to protect this data. However, the safety and security of your information also depends on you. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that COMPANY will never ask you for your password in an unsolicited phone call or email. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
10. CHANGES IN THESE TERMS.
We may change this Privacy Policy from time to time. The date the Privacy Policy was last modified is identified at the top of the page. Your continued use of the Site following the posting of changes to this Privacy Policy will mean you accept those changes.
If you have questions or concerns regarding COMPANY’s Privacy Policy, please email COMPANY at webmaster@stlukes-stl.com.