Chesterfield, MO., August 28, 2023 - St. Luke’s is delighted to announce that its Home Health Services has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2022 calendar year! SHP performs surveys for 3,269 agencies across the country. St. Luke’s is equally pleased to announce that its Hospice Services have also been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2022 calendar year.

“These awards and recognitions are fantastic reflections upon the exceptional, compassionate, and personalized care provided by St. Luke’s team members,” said Andy Bagnall, President & Chief Executive Officer, St. Luke's. “Our Home Health and Hospice Services offer invaluable support, care, and resources to patients and their families during very challenging times, and accolades such as these are richly deserved.”

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2022 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS (Home Health Care Consumer Assessment of Healthcare Providers and Systems) benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

The program also recognizes hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2022 winners were determined by reviewing and ranking the overall CAHPS (Consumer Assessment of Healthcare Providers & Systems) Hospice survey satisfaction score for more than 1,000 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.


Contact: Kelly Webb-Little
Phone: 314-576-2376
Cell: 314-614-9580
Kelly.Webb-Little@stlukes-stl.com