St. Luke's Hospital is a recipient of three Avatar Solutions patient experience awards. Avatar Solutions, a leading national provider of patient experience surveys, has named St. Luke's a 2015 HCAHPS Best Performer in three areas: overall rating, willingness to recommend and communication with doctors.

"Providing an outstanding experience is one way we fulfill our mission to improve the quality of our patients' lives," said Diane Ray, RN, FACHE, St. Luke's Hospital vice president of patient services and chief nursing officer. "Our entire healthcare team is dedicated to doing this by treating patients as if they are members of our own families."

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a national, standardized and publicly-reported survey of patients' perspectives on hospital care.* The Avatar Solutions HCAHPS Best Performer recognition is awarded to the facility in Avatar's national database with the highest top box rating for each HCAHPS composite in each bed size category.

"This year has proven to be a banner year for client efforts around patient experience," said Lynn Ehrmantraut, Avatar Solutions senior vice president of performance improvement. "The Avatar awards offer an opportunity to highlight each award-winning organization's continuous drive to keep patients and staff at the center of their focus for improvement - in delivering on a fantastic patient experience and creating great places to work and practice medicine."