Frequently Asked Questions
What is mystlukes?
mystlukes is an online healthcare tool that allows patients to access a snapshot of their health information including medication lists, allergy lists, vital signs, diagnoses, procedure information, lab results, immunization history and discharge instructions.
Is mystlukes available for all patients?
At this time, mystlukes is only available for hospital inpatient and observation patients. Use will expand in the future. Currently, patients have the ability to access their inpatient health information 36 hours after discharge from all hospital visits beginning March 24, 2014.
How do I log into mystlukes?
Once you have registered and activated the mystlukes account from the email invitation, you can access it from our website at stlukes-stl.com, or you can go directly to mystlukes at stlukes-stl.com/mystlukes.
How secure is my health information?
mystlukes is provided through a secure website which uses encryption to keep unauthorized persons from reading communications, information or attachments. Secure messages and information can only be accessed by someone who knows the correct login and password to mystlukes.
I think mystlukes account has been compromised, (i.e. someone else has accessed my account). What should I do?
If you feel as though someone has accessed your account you should promptly go to mystlukes and change your password.
Is there a fee associated with using mystlukes?
mystlukes is a free service provided by St. Luke's Hospital to patients who have had an inpatient or observation visit.
Do I need to have an email account to use mystlukes?
Yes, a valid email address is required to set up a mystlukes account. The patient or the patient's Power of Attorney needs to have a private email account for this service.
What services will be available to me on mystlukes?
Once a patient has been discharged from the hospital, the mystlukes user will have access to the patient's: vital signs, diagnoses, test results, medication lists, immunizations, procedure list, allergies and hospital discharge instructions.
I forgot my password, what do I do?
If you go to the mystlukes log on page, there is an option that reads "can't access account". Choose the option "forgot password." You then will be prompted to enter the username listed for your mystlukes account.
A password recovery email will be sent to your email. Once you receive this information, you will be instructed to log in with your temporary password and asked to create a new secure password. Please note, if you are linked to any other patient's mystlukes account, changing the password to your own mystlukes account will remove your access to the other account.
Is it possible for my family to have one mystlukes account?
Each member of your family must have an individual mystlukes account. However, children ages 10 – 17 are not included due to privacy issues. Family members may choose to link their mystlukes accounts if both parties agree, and are not ages 10 – 17.
Who do I contact if I have questions about my health information?
Please contact your healthcare provider if you have questions about information found in your mystlukes account.
The information in mystlukes account is incorrect. Who should I contact?
Please contact your healthcare provider about any information you feel is incorrect in your mystlukes account.
Can I have access mystlukes from more than one email account?
No. For your privacy, only one email account will be accepted for this service. The email that was provided at the time of registration will be used to send notifications.
Can I send my health information from mystlukes' account to any email address?
mystlukes is not an email account and we do not recommend sending any confidential information through the Internet. When you activate mystlukes, you will be asked to provide your email address so that you can receive email notification to log on to your secure mystlukes account whenever new information has been made available.
However, transmission is possible to healthcare providers who have a direct, secure email address. Contact your provider today and ask if they can provide you with their direct account.
A direct email account is an email address provided by a healthcare provider that is able to securely receive health information and download it to electronic records.
Please note: this is a new tool and many providers may not have established their direct email accounts. If you wish to utilize this resource please call your healthcare provider today to find out if they have this feature.